A central workspace for your members, rewards foundation, and the next chapter of Play Edgeline.
Use your Play Edgeline administrator account.
Access is granted individually. A member account does not provide admin access.
← Back to Play EdgelineConnection checks use live accounts and do not create charges or payouts. The operations queue below separately controls withdrawal reviews. Credentials stay in the payment backend.
LIVE TRANSFERS DISABLEDOpen this section to load setup status.
In Supabase, open the playedgeline project → Edge Functions → Secrets. Add the LIVE variables listed below. Do not use sandbox variable names. Do not paste secret values into this screen or chat.
PayPal card deposits, PayPal-account payouts, NOWPayments Bitcoin deposits and Bitcoin payouts require separate provider capabilities and approval checks. A successful connection test does not approve the business or enable transfers.
These listeners verify signatures and store minimal receipt metadata. They do not credit a wallet. Register the callbacks after credentials are saved, and use provider test notifications to check receipt.
No switch on this screen can enable transfers. The persistent test wallet remains separate from these live callback receipts.
Your back office is connected to the Play Edgeline database. Member profiles and reward transactions appear here when those systems start writing records.
| Member | Status | Joined |
|---|
No member profiles yet. Public account registration is still being built.
Account status, associated support tickets, verification and profile reviews, and an activity timeline.
| Member ID | Points | Reason | Date |
|---|
No rewards transactions recorded.
These links open your mail or phone app. Inbox and voice service management are not connected to this dashboard.
Automatic email sender:
no-reply@playedgeline.com
Email templates, delivery monitoring, support inbox, and Twilio voice controls will be added in a later release.
Select Jurisdictions to load rules.
No matching jurisdictions.
Choose a country or US state on the map or in the searchable list.
Approve or reject changes to public profile names and pictures. Picture removal is immediate and requires no review.
Select a request to review.
Review player requests and track document expiration. Identity approval never overrides jurisdiction, age, or account restrictions.
Build your knowledge, manage tickets, and prepare approved answers for phone and email.
Latest 200 tickets. Microsoft 365 messages can be imported with Sync inbox in Channel setup. Phone requests that need human review are logged automatically.
Select a ticket or create one to capture a support request. Internal notes and reply drafts stay here.
Latest 200 calls. Transcripts contain caller statements and may be inaccurate. Caller ID does not verify identity.
Select a call to review its transcript and linked ticket.
Select a draft to review, or add an article. Keep each article focused on one customer question.
Answer search returns source excerpts, not a generated AI response. Sensitive requests require human review.
Daily, America/New_York. Live transfer attempts only during staffed hours. The receiving agent presses 1 to accept. Unanswered calls fall back to the saved support request.
Verify the configured transfer number before a live test.
Resolved tickets and linked content are removed 30 days after resolution. Open and pending cases stay. Unlinked call histories expire after 30 days. Deleted email threads and phone calls are suppressed using hashed provider IDs, without keeping their message content.
Cleanup runs with scheduled inbox sync. Original provider records and backups follow their separate retention policies.
Responsible-play and safety requests are urgent. Payment disputes are high priority. Account questions require human review. The assistant cannot verify identity or make account changes.
New unassigned cases route to aronne@playedgeline.com. Assigned staff review them in Ticket inbox.
Create the person's login in Supabase Authentication, then enable their email here. Staff can work tickets and approved knowledge; owner settings and permanent deletion remain restricted.
Microsoft 365 read-only connector. Test the application connection, then import recent Inbox messages into support tickets.
Automatic sync status loads when the support workspace is refreshed.
Sync reads the latest 50 Inbox messages, groups email threads into tickets, and ignores duplicates. It does not mark emails read, send replies, or download attachments. Automatic intake is scheduled every five minutes. Sync inbox above remains a manual recent-message import.
Automatic replies remain off. Support replies should use support@playedgeline.com; automated notifications use no-reply@playedgeline.com.
Voice webhook deployed. The automated assistant uses approved knowledge and saves human-review requests as phone tickets. Check Phone history after a test call to verify intake.
Start with general support answers and ticket creation. Human transfers need a confirmed destination number and availability schedule.
Both channels use approved articles. Drafts and archived articles must never be included in live replies. Current jurisdiction and age eligibility must come from restricted database tools.
Requests needing review appear as tickets. Assignment is internal and does not notify anyone yet.
Live routing and notifications need a confirmed human contact. Sensitive actions, account changes, and payment disputes stay with a person.